Frequently Asked Questions

Common signs of damp include tide marks or staining on walls, peeling paint or wallpaper, black mould, musty smells, and crumbling plaster or woodwork. You may also notice condensation on windows, cold or wet-feeling walls, or a general damp feeling in certain rooms, especially at ground level or in basements.

Damp can be caused by a range of issues, including rising damp from the ground, penetrating damp due to leaks or damaged masonry, condensation from excess moisture in the air, or even faulty gutters and drains. Our surveyors will assess your property to identify the exact cause and recommend the right solution.

Yes, especially if you're seeing signs of damp or planning to buy a new property. A professional damp survey will help you understand the cause, severity, and best course of action. It’s the first step toward protecting your home (and your wallet) from long-term damage.

Costs can vary depending on the type of damp, the size of the affected area, and the treatment required. We carry out an initial damp survey so we can assess your property properly and provide a clear, fixed-price quote with no hidden fees.

Most treatments are completed within a few days, depending on the size of the job. We'll always give you a clear timeline upfront, and we work hard to minimise disruption to your home.

In most cases, no. You can stay in your home while we carry out the work. If large areas need treatment or plastering, we’ll discuss this with you in advance so you can plan accordingly.

Yes, if plastering is part of the process, you'll need to redecorate. We’ll leave your walls ready to paint or wallpaper once they’ve dried fully. We can also recommend trusted decorators in your area if needed.

Yes. All DampMaster surveyors are PCA-trained and experienced in identifying damp, timber, and other issues. Our technicians are fully trained, insured, and follow strict standards to ensure high-quality workmanship. Our surveyors also hold ABBE Level 3 in Damp, Mould and Condensation.

We have local experts covering towns and cities across the UK. Our Locations page will help you to check coverage in your area, or just give us a call on 08000 88 66 99 and we’ll be happy to help.

It’s easy! Just fill in our quick Survey Request Form. We’ll arrange a visit at a time that suits you and send you a detailed report after the assessment.